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ARA for Teams

Privacy Policy

Effective Date: September 19, 2025

At Ara Teams, we take your privacy seriously. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our analytics collaboration platform. We are committed to protecting your data and ensuring transparency in our data practices.

1. Information We Collect

Information You Provide

  • Account Information: Name, email address, password, and organization details when you create an account
  • Profile Information: Job title, department, and other optional profile details
  • Analytics Content: Notebooks, queries, models, reports, and other analytical work you upload or create
  • Team Information: Team names, member lists, and collaboration settings
  • Payment Information: Billing address and payment method details (processed securely through our payment providers)
  • Communications: Content of support requests, feedback, and other communications with us

Information Collected Automatically

  • Usage Data: Features used, actions taken, time spent, and interaction patterns within the platform
  • Device Information: Browser type, operating system, device type, and screen resolution
  • Log Data: IP address, access times, pages viewed, and referring URLs
  • Cookies and Tracking: Session cookies, authentication tokens, and preference settings
  • Performance Data: Application performance metrics, error logs, and system diagnostics

2. How We Use Your Information

To Provide and Improve Our Service

  • Enable core platform features including storage, search, and collaboration
  • Process and complete transactions
  • Provide customer support and respond to inquiries
  • Send service-related notifications and updates
  • Monitor and analyze usage patterns to improve functionality
  • Develop new features and optimize existing ones

To Ensure Security and Compliance

  • Detect, prevent, and address technical issues
  • Monitor for fraudulent or illegal activity
  • Enforce our Terms of Service and policies
  • Comply with legal obligations and respond to legal requests

For Communication and Marketing

  • Send product updates, tips, and best practices (with your consent)
  • Notify you about changes to our Service or policies
  • Provide customer support and training resources
  • Conduct surveys and gather feedback

3. How We Share Your Information

We do not sell, trade, or rent your personal information to third parties. We may share your information in the following circumstances:

With Your Consent

We share information when you explicitly authorize us to do so, such as when you connect third-party integrations or share content with external parties.

Within Your Team

Content and information shared within a team workspace is accessible to authorized team members based on permissions you or your administrators set.

Service Providers

We work with trusted third-party service providers who assist us in operating our platform:

  • Cloud infrastructure providers for hosting and storage
  • Payment processors for billing and subscriptions
  • Analytics providers for understanding usage patterns
  • Communication platforms for email and support
  • Security services for threat detection and prevention

These providers are contractually bound to protect your information and use it only for the services they provide to us.

Legal Requirements

We may disclose information if required by law, court order, or government request, or when we believe disclosure is necessary to protect rights, property, or safety.

Business Transfers

In the event of a merger, acquisition, or sale of assets, your information may be transferred as part of the business transaction. We will notify you of any such change and your options regarding your information.

4. Data Security

We implement comprehensive security measures to protect your information:

  • Encryption: Data encrypted in transit (TLS) and at rest (AES-256)
  • Access Controls: Role-based access controls and multi-factor authentication
  • Infrastructure Security: Secure cloud infrastructure with regular security audits
  • Monitoring: Continuous monitoring for security threats and anomalies
  • Employee Training: Regular security training for all staff members
  • Incident Response: Established procedures for security incident response

While we strive to protect your information, no method of transmission or storage is 100% secure. We cannot guarantee absolute security but are committed to maintaining industry-standard protections.

5. Data Retention and Deletion

We retain your information for as long as necessary to provide our services and fulfill the purposes outlined in this policy:

  • Active Accounts: Information retained while your account is active
  • Deleted Content: Removed from active systems promptly, may remain in backups for up to 90 days
  • Account Termination: Personal information deleted within 30 days of account closure, except as required for legal compliance
  • Aggregated Data: De-identified and aggregated data may be retained indefinitely for analytics

6. Your Rights and Choices

Access and Portability

You can access, download, and export your data at any time through your account settings or our API.

Correction and Updates

You can update your account information and preferences through your profile settings.

Deletion

You may request deletion of your account and associated data by contacting support. Some information may be retained as required by law or for legitimate business purposes.

Communication Preferences

You can opt-out of marketing communications through the unsubscribe link in emails or your notification settings. Service-related communications cannot be opted out of while you maintain an account.

Cookie Preferences

You can manage cookie preferences through your browser settings. Note that disabling certain cookies may limit platform functionality.

7. International Data Transfers

Your information may be transferred to and processed in countries other than your own. We ensure appropriate safeguards are in place for international transfers, including:

  • Standard contractual clauses approved by regulatory authorities
  • Compliance with applicable data protection frameworks
  • Selection of service providers with adequate privacy protections

8. Privacy for Teams and Organizations

Team Administrators

Team administrators have additional controls over team data, including the ability to:

  • Manage team member access and permissions
  • View team usage analytics and audit logs
  • Configure team security settings
  • Export or delete team data

Enterprise Agreements

Organizations with enterprise agreements may have additional privacy terms and data processing agreements that supplement this policy.

9. Children's Privacy

Our Service is not directed to individuals under 16 years of age. We do not knowingly collect personal information from children under 16. If we become aware of such collection, we will take steps to delete the information promptly.

10. California Privacy Rights

California residents have additional rights under the California Consumer Privacy Act (CCPA):

  • Right to know what personal information is collected, used, shared, or sold
  • Right to delete personal information held by us
  • Right to opt-out of sale of personal information (we do not sell personal information)
  • Right to non-discrimination for exercising privacy rights

To exercise these rights, contact us at hello@araplatforms.com.

11. European Privacy Rights

If you are located in the European Economic Area (EEA), UK, or Switzerland, you have additional rights under GDPR:

  • Right to access your personal data
  • Right to rectification of inaccurate data
  • Right to erasure ("right to be forgotten")
  • Right to restrict processing
  • Right to data portability
  • Right to object to processing
  • Right to withdraw consent
  • Right to lodge a complaint with supervisory authorities

12. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of material changes by:

  • Posting the updated policy on our website
  • Updating the "Effective Date" at the top of this policy
  • Sending email notification for significant changes
  • Providing in-app notifications

Your continued use of the Service after changes indicates acceptance of the updated policy.

13. Contact Information

For questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us at: hello@araplatforms.com

We aim to respond to all privacy-related inquiries within 30 days.